JANUARY 2014
MEMBER FEEDBACK

As a proud member of Quality Vacation Club for 10 years now i would like to notify the public that i have found the Best reservations consultant of Quality Vacation club for 2013 to be MRS Michelle Robilliard. It is been a pleasure liasing with her as she goes more than the extra mile excelling in client care and strives for service excellency assisting me to secure a reservation closer to the occupation date. My sincere appreciation and gratitute goes to MRS Daniela De Oliveira whom i also find strives for service excellency and is very dedicated, efficient and a outstanding client care consultant whom goes more than the extra mile in rectifying discreprancies made by the club. Well done MRS Daniela De Oliveira. I am proud to be associated with MRS Michelle Robilliard and MRS Daniela de Oliveira. Thanks so much. - Khalilk
This client asked to speak with a manager as he wanted us to take note of the extraordinary service delivered to him by you. Thank you for going the extra mile, and it is lovely to have a client take the time to commend someone's service. - Mr AC Beukes
I would like to thank you for giving me the best service this afternoon. Your patience and kindness was much appreciated. - Mr/Ms ND/NP Mauda
Thank you so much for your prompt response in confirming my booking! I appreciate your extra time and assistance in getting this all sorted out for me. - Mrs NC Swanepoel
Thank you so much – you are extremely efficient and it is a pleasure dealing with you. Please show this response to your superiors. - Mr DJ Larey
Thank you very much for the effort that you put into finding us a place in December for my QVC points that were about to lapse. It is much appreciated and you are a credit to your employer. Kaggakamma was a wonderful place and we enjoyed it very much. - Mrs CJ Blinaut
Baie dankie vir jul flinke diens se ook aan Tyron! Jul is great! - MR/S L/MA Du Plessis
I just wanted to thank you for your exceptional service you provided earlier this afternoon. You handled my call with such a high level of professionalism, friendliness and patience. You are definitely an asset to QVC! - Mrs TS Francis
All the best for 2014 Chanel. I wondered if you would like me to forward the complimentary message to your manager cause I know feed back on performance is measured in the booking office. Or have you shared it with her. - Mr BC Macrow
Thank you for your assistance. I appreciate the quick and professional service received from you folks. If you have been the one behind the - correspondence@oaks.co.za - e-mail then please feel free to use this endorsement for any performance review and or customer experience assessment. If there have been other folks involved please extend my thanks to them as well. - Botes
Thank you very much. I am very happy with the assistance I got. - Van Den Heeven
Jy het werklik baie moeite gedoen om ons behoefte te akkommodeer en ons bespreking te finaliseer. Die wyse waarop jy die aanvanklike probleem hanteer het, was baie professioneel en met waardigheid. Ons bespreking is as dringend deur jou hanteer en gefinaliseer met professionele skriftelike bevestiging aan betrokkenes. Deurentyd was jy vriendelik in jou telefoongesprekke. - Loggenberg
You have been very efficient, helpful & professional. You have responded to our queries promptly & in a clear & helpful way. I would rate your service as outstanding. It has been a pleasure dealing with you & I hope that you will be able to assist us in the future should the need arise. - Faber
Thank you ever so much. I really do appreciate your assistance and going beyond the call of duty for me. - Olivier
Again, we are always impressed by the excellent service we've received over many years. Thank you so much and keep up the good work. - Marais
Wow !!! What amazing Service you have just given me, you just made my day!!! J Thank you so so much. - Reid
Once again I REALLY appreciate your help with this, you have been most helpful & very prompt in all your responses. I do appreciate the great customer service!! - Brown
Again, many thanks for your ALWAYS EXCELLENT service. - Marais
Baie baie dankie vir al jou moeite. Nou kan ek rustig beplan aan my vakansie. - Fruin
Rating your and Miche de Beer's service a full 10 (rating 0-10). - Fihla
Thus I rate your service as excellent for taking time to give us local and international exchange information as well as keeping me in the loop. - Henry
Amy Oosthuizen - what more can I say BUT - EXCELLENT prompt reply. - Marcia
I want to express my appreciation for the excellent service that we always receive from the caravan team. I almost always get a booking at the requested resort at the requested time. You are providing a five star service. - Mr/S PJ/SC Maartens
Thank you for 10/10 quick and friendly service - Mr MC Craemer
Thank you for your prompt and friendly service. - Mr PJJ Burger
I just wanted to thank you for your exceptional service you provided earlier this afternoon. You handled my call with such a high level of professionalism, friendliness and patience. You are definitely an asset to QVC! - Mr S TS Francis
Thanks for great service. - Mr R Da Silva